Customer Service Will Only Talk to New Customers
Let’s say you want to do business with a new company for the first time. This can be any type of company.
It can be the cable company, the telephone company, a cell phone company, an online company, or any kind of company that is going to lock you in, so that you will have to pay them a monthly fee. $$$$$$$$$$$$$$$$$$$$
The first time you call them, a recorded voice answers the phone. The first two selections are:
- If you are a new customer, press “1”.
- If you are an existing customer, press “2”.
Customer Service Will Not Talk to Existing Customers
These companies do not want to talk to you, unless, you press “1”. If you are a new customer, they will put you through to customer service in less than 20 seconds. If you are an existing customer, they will place you on hold for about 20 minutes before they put you through to customer service. Sometimes, they don’t even put you through. You may get a recording like this:
“We are presently experiencing an unusually large amount of call volume. Please check back with us later.”
Then, you just take a deep breath and say, “Oh, the HELL WITH IT!”
They don’t like to talk to their existing customers. They will only talk to new customers.
THIS IS A BUMMER !